Why KAS

KBR Assurance Services (KAS) deliver scalable, custom solutions that improve operational effectiveness. Customers from every stage of business and size realize benefits that include increased efficiency and productivity, improved quality, and advanced process maturity. Our global operations across US, Mexico, Europe and Asia are conveniently located and relied upon by manufacturers and the aerospace industry around the world.

Here at KAS, we are fortunate to have some of industry’s best subject matter experts to help improve your business performance. Our experienced experts are available to help improve your business results by addressing issues impacting customer satisfaction, supply base performance, and internal operational effectiveness (including items such as yield, scrap, cycle time, past due, resource gaps, and continuous improvement).

Contact any of the resources below to have one of our project leads conduct a no cost/complimentary evaluation of needs, along with the KBR solution……..your business will be on its way to IMPROVED RESULTS. You may also click here to submit a question regarding a specific area you are interested in.

Quality Assurance/Quality Engineering

  • Supplier Performance Management and Surveillance
  • First Article Inspection & Records
  • Source Inspection
  • PPAP and APQP
  • Root Cause Corrective Action

Program/Project Management

  • Customer Liaison
  • Customer Quality Program Management
  • Product Specific Program Management
  • Counterfeit Parts Prevention

Process Improvement/Continuous Improvement

  • Supplier Assessments and Capability Reviews
  • Lean and Six Sigma Training
  • Continuous Improvement Program Development and Training
  • Production and Rate Readiness Assessments

Quality System and Support

  • Quality Management System Audits
  • Approved Supplier List Management
  • Corrective Action System Training and Deployment
  • Customer Account Management and Dispatch

Contact Us

Chad Diggs
Operations Supervisor, Source Inspection
(480) 262-3523
Chad.Diggs@us.kbr.com
Ron Gielink
Operations Supervisor, Source Inspection
(440) 728-1406
Ronald.Gielink@us.kbr.com
Aymee Alvarez
Operations Supervisor, Quality Engineering
(813) 244-7680
Aymee.Alvarez@us.kbr.com
Doug Clark
Program Manager for Quality Engineering Services
(240) 725-6139
Douglas.Clark@us.kbr.com
Gregory Hicks
Sr. Operations Manager for Field Quality Engineering
(817) 475-0160
Gregory.Hicks@us.kbr.com
Michelle Santiago
Program Manager for QMS Audits, Special Process Audits and ISC Services
(240) 725-6130
Michelle.Santiago@us.kbr.com
Myles Smith
Program Manager
(480) 521-6344
myles.smith@us.kbr.com
Paul Prinke
Sr. Program Manager for KAS
(602) 828-2868
paul.prinke@us.kbr.com

Contact Information

KAS Dispatch Team

1 800.673.5973, option 1

ketssupport@us.kbr.com

Chad Diggs
Operations Supervisor, Source Inspection
(480) 262-3523
Chad.Diggs@us.kbr.com
​​Ron Gielink
Operations Supervisor, Source Inspection
(440) 728-1406
Ronald.Gielink@us.kbr.com
​​Aymee Alvarez
Operations Supervisor, Quality Engineering
(813) 244-7680
Aymee.Alvarez@us.kbr.com
Michelle Santiago
Program Manager for QMS Audits, Special Process Audits and ISC Services
(240) 725-6130
Michelle.Santiago@us.kbr.com
Doug Clark
Program Manager for Quality Engineering Services
(240) 725-6139
Douglas.Clark@us.kbr.com
​Myles Smith
Program Manager
(480) 521-6344
myles.smith@us.kbr.com
​Gregory Hicks
Sr. Operations Manager for Field Quality Engineering and Audit
(817) 475-1060
Gregory.Hicks@us.kbr.com
​​Paul Prinke
Sr. Program Manager for KAS
(602) 828-2868
paul.prinke@us.kbr.com

KAS subject matter experts stand ready to bring scalable SOLUTIONS to your company regardless of your business size. Our Customers consider us as a partner that they can trust…….and so can you. Let us bring your business the expertise and talent you need to improve and drive business results.

How can we help your business? Some questions for you to consider on how we at KAS can help your business:

  • Is your supply base performing at the level expected?
  • Are you satisfied with your quality (e.g., first-pass yield, scrap rate), delivery, or productivity performance? How would your customers rate these areas?
  • Is your product or process documentation not yielding a repeatable result?
  • Are you interested in deploying and seeing the benefits of a Continuous Improvement program?
  • Are you having difficulty finding the right technical resources to solve complex problems?
  • Are the improvement actions you’ve deployed not providing a sustainable change?
  • Are there areas in Quality, Six Sigma, Program Management, or Manufacturing where you would benefit from training or coaching to drive improved results?
  • Do you need a short-term technical resource (QE, Auditor or Inspector) to augment current operations? 

We can bring scalable SOLUTIONS to your company for any of the areas noted above regardless of your business size. Consider us as a partner that you can trust and call upon to bring you expertise to drive business results. As noted in our Services and Capabilities brochure, we offer a far more comprehensive set of offerings compared to our competitors.

The following are a summary of a projects, improvements and resource engagements where we’ve made an impact for our customers:

A high-tech display manufacturer was experiencing excessive scrap on key component within product. Our engineering and quality subject matter experts applied techniques of detection, containment, cause chain evaluation, and action determination. Changes at the sub-tier supplier and in process test/inspection saved customer $500K + per year.


A KBR customer was in the process of negotiating a follow-on contract with one of their major/end-user customers. The end-user was considering going to competitor with the follow-on contract. One of our certified KBR Program Managers presented financial, and delivery performance, along with other compelling data to show the value of awarding the contract to the incumbent (our customer). The value proposition developed by KBR enabled the follow-on contract award to the KBR customer for revenue exceeding $1.5M.


One of our customers contacted us regarding a challenge they were having with extremely low first pass yields (approx. 15%) on a machined assembly; significant amount of rework was being expended to make parts compliant to print. Rework costs were deteriorating part margin. Our Six Sigma/Lean talent was deployed to the customer location. Within 4 months after recommended actions for process, documentation, and tooling changes were implemented, part yields stabilized at 80%; and rework went to all-time lows. Through our Continuous Improvement training with site resources, plans are in place to drive the yield up further.


A complex machining manufacturer was struggling with 60% on time delivery and recovery to customer demand. After performing a baseline assessment the determining cause was excessive machine set up times and poor WIP management that inhibited product flow. Machine setup reduction and material management and replenishment projects were completed. These projects resulted a 50 % reduction in set-up time and a 45% reduction in cycle resulting in a shift to +80% on time delivery


One of our customers contacted us regarding a challenge they were having with extremely low first pass yields (approx. 12%) on a machined assembly; a significant amount of rework was being expended to make the parts compliant to print. Rework costs were deteriorating part margin and profitability. Two of our Six Sigma/Lean experts were deployed to the customer location. Within 4 months after recommended actions for process, documentation, and tooling changes were implemented, part yields stabilized at 80%; and rework went to all-time lows. Through our Continuous Improvement training with site resources, plans are in place to drive the yield up further with a line of site to achieve +96%.

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